Terms & Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.spectrumfa.co.uk website (the “Service”) operated by Spectrum Financial Advice Limited (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Spectrum Financial Advice Limited is Authorised and Regulated by the Financial Conduct Authority (FCA). FCA Number 731076. The FCA regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.

These terms & conditions are effective from 14/05/2018.                                                                                                              

Our Ethical Policy

We are committed to providing the highest standard of protection advice and service possible. The interest of our clients is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will

  • be open, honest and transparent in the way we deal with you;
  • not place our interests above yours;
  • communicate clearly, promptly and without jargon.

Our Services

  • For protection and insurance contracts we are an intermediary and will act on your behalf when providing advice and making our personal recommendation(s) to you. We will do this based on a fair and personal analysis of insurers for term assurance, income protection, critical illness insurance and non-profit whole of life.
  • Our services include advice on business protection such as key person insurance, ownership / share protection, relevant life plans and business / director loan protection. We can also offer advice on group protection schemes.
  • We will provide you with advice and arrange the contract on your behalf after an assessment of your personal and business needs and circumstances.

The Costs of our Services

We do not charge a fee for these services as we will receive commission from the policy provider/insurer.

Cancellation rights

Certain protection and insurance contracts allow you the right to cancel after a contract has been put in force. Prior to you entering into a contract of protection or insurance we will provide you with specific details should this apply to include: its duration; conditions, practical instructions and any costs for exercising it, together with the consequences of not exercising it.

Instructions

We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing.

Complaints

If you wish to register a complaint, please write to Spectrum Financial Advice Limited, 18 New Horizon Business Centre, Barrows Road, Harlow, Essex, CM19 5FN or telephone 01279 315013.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk  or by contacting them on 0800 023 4567.

Compensation Scheme

If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme.

Further information about the limits applicable to the different product types is available from the FSCS at http://www.fscs.org.uk/what-we-cover/products

General Data Protection Regulation

Spectrum Financial Advice Limited are registered as a data controller with the UK Information Commissioner’s Office. Spectrum Financial Advice Limited registration number is ZA192039.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If at any time you wish us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 01279 315013 or in writing at Spectrum Financial Advice Limited, 18 New Horizon Business Centre, Barrows Road, Harlow, Essex, CM19 5FN.

Client Verification

We will be required to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.

Law

These Terms shall be governed and construed in accordance with the Law of England and the parties shall submit to the exclusive jurisdiction of the English Courts.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Force Majeure

Spectrum Financial Advice Limited shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Spectrum Financial Advice Limited.

Spectrum Financial Advice Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Spectrum Financial Advice Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Non-Disclosure

Insurers require full and honest disclosure of issues that might affect their decision to provide insurance, such as family medical history, existing conditions or previously rejected claims. Failure to do so may result in the insurer voiding your contract or refusing a claim.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.

Copyright

The copyright in the material contained in the websites, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software belongs to Spectrum Financial Advice Limited or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.

Accuracy of Information

Whilst we have taken all reasonable steps to ensure that the information published on this website is accurate and up to date, we make no representation regarding the reliability or accuracy of this information and we accept no liability for any errors or omissions.

The guidance contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

The Financial Conduct Authority does not regulate trusts.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us immediately.

You can get in touch by;

    • Writing to us at 18 New Horizon Business Centre, Barrows Road, Harlow, Essex, CM19 5FN
    • Emailing us at info@spectrumfa.co.uk
    • Phoning us on 01279 315 013
    • Completing the contact form on the website and we will get back to you as soon as possible.